GridTokenX

GridTokenX ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

1.Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

Register for an account
Subscribe to our newsletter
Participate in our energy trading platform
Contact us for support
Complete forms on our website

This information may include: name, email address, phone number, postal address, wallet addresses, transaction data, and energy consumption data.

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

IP address and location data
Browser type and version
Operating system
Referring URLs
Pages viewed and time spent on pages
Cookies and similar tracking technologies

Blockchain Data

As a blockchain-based platform, certain transaction data is publicly available on the blockchain. This includes wallet addresses, transaction amounts, timestamps, and smart contract interactions. This data is immutable and permanently recorded on the blockchain.

2.How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain our services
Process your transactions and manage your account
Improve and personalize your experience
Communicate with you about updates, security alerts, and support
Send you marketing communications (with your consent)
Analyze usage patterns and optimize our platform
Detect and prevent fraud and security threats
Comply with legal obligations and regulations
Facilitate peer-to-peer energy trading and smart grid operations

3.How We Share Your Information

We may share your information in the following situations:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer support.

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose your information when required by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

With Your Consent

We may share your information with third parties when you give us explicit consent to do so.

4.Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

Encryption of data in transit and at rest
Regular security assessments and audits
Access controls and authentication mechanisms
Secure blockchain infrastructure
Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

5.Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Access: Request a copy of your personal data
Correction: Update or correct inaccurate information
Deletion: Request deletion of your personal data
Portability: Receive your data in a portable format
Objection: Object to processing of your data
Restriction: Request restriction of data processing
Withdraw Consent: Withdraw consent for data processing

To exercise these rights, please contact us at privacy@gridtokenx.com

6.Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:

Remember your preferences and settings
Understand how you use our website
Improve our services and user experience
Provide personalized content
Analyze site traffic and usage patterns

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our website.

7.Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Please note that blockchain transaction data is immutable and cannot be deleted from the blockchain network.

8.Third-Party Links

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices or content of these third parties. We encourage you to read the privacy policies of any third-party sites you visit.

9.Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

10.International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country, where data protection laws may differ. By using our services, you consent to the transfer of your information to Thailand and other countries where we operate.

11.Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.

12.Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: privacy@gridtokenx.com

Address: GridTokenX, Bangkok, Thailand

Data Protection Officer: dpo@gridtokenx.com

We are committed to resolving any privacy concerns you may have and will respond to your inquiries within 30 days.

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